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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at contact@cultureopolis.com.

Payments

Cultureopolis wants to make your online shopping experience as convenient for you as possible. Which is why we offer all of the top payment options to our customers. You can checkout with Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal, or any of the major debit/credit card organizations such as Visa, MasterCard, American Express, and Discover.

Cultureopolis wants to make your online shopping experience as convenient for you as possible. Which is why we offer all of the top payment options to our customers. We accept Shop Pay, Apple Pay, Google Pay, Meta Pay, VISA, MasterCard, American Express, and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. For more information, please see our full Refund Policy.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

All Cultureopolis orders are made to order to ensure product quality and reduce over-production. If you need to make changes to your order, please contact our support team. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.

 

All Cultureopolis orders are custom made especially for you as soon as you place an order, which is why it takes us just a little bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Typically, it only takes us 2–5 business days to create a product and fulfill an order. Shipping time depends on product availability and delivery destination, but the table below shows standard estimates for the different categories.

 

Shirts

Hoodies, Sweatshirts, Jackets & Pants

Yoga Pants & Sports Bras
5-13 business days 5-13 business days 5-20 business days

 

You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.